Tennis Racket Pendant Necklace

1.What payment methods can I choose?

We accept all major payment methods, including PayPal,  Credit Card, and Debit Card. 

2.Do we have to pay in dollars?

The currency on our website is U.S. dollars by default.

1.How long will it take to process my order and receive my order?

Our delivery time includes processing + shipping time. Estimated delivery date is provided on the item page. We will do our best to ship your order to you within the expected time frame.

2.How do I change my shipping address?

To change your address before an order has shipped, please contact us at support@movespace.shop. Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end.

3.How to find a missing package that shows as delivered?

Most parcels arrive on time. Occasionally the tracking may show as delivered, but you don't have your parcel. If the tracking for your parcel shows it as delivered, but you haven't received it, please try the following: 1. Please confirm the address you submitted is correct. 2. Look for a notice of attempted delivery. 3. Look around the delivery location for your package. See if someone else in the house accepted the delivery 4. Your parcel may have been left with a neighbor or in a safe place like a porch or garage. 5. Please contact your local post office to check if your package is lost. If so, please ask them for a file document to prove it.

4.What if the order is lost or damaged?

Please contact our customer service team and provide your order number. We will be happy to assist you.

1.Where is my order? How can I track it?

Please register and sign in your account. You could view all your orders and track the order status via “My Orders” in the account center.

2.How to change or cancel the order after submitting the order?

Please contact our customer service staff immediately by emailing support@movespace.shop. If this is still possible, we will stop the order. If your order is already in transit, unfortunately we are unable to change or cancel your order.

1.I'm missing an item from my order, what should I do?

We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can.

2.I received an incorrect item, what should I do?

We are sorry to hear that your order is faulty! We will assist you with any issues, please don’t hesitate to contact our customer service team and include Your Order Number, photos of the incorrect item. Rest assured that we will resolve this issue for you as quickly as we can.

1.Return policy (30 Days Return)

If you are unsatisfied with your product upon receiving it, Please don't hesitate to contact our customer service team via support@movespace.shop. We would be happy to issue a replacement or a refund according to our 30 days of Return Policy. Please get in touch with us if you are not satisfied with the solution provided. Our customer service will assist you with alternative options.

2.How long will it take to process the refund?

It usually takes around 3-5 business days for our team to process the refund. Please check your account a few days later after it is initiated. Thank you for your patience.

3.Will you refund to my original account or another account?

The refund will be returned to the original account you used to pay for the order.

1.Is it safe to place an order online?

Movespace uses a variety of security precautions to protect your personal information from unauthorized use. We use the latest security technologies, including data encryption, server authentication, message integrity, SSL certificates, and trust waves – just like keeping your PayPal and credit card information in a bank vault. We assure you that our website is safe, and we have implemented the most advanced security measures. Customer safety and privacy are always our top priorities.

2.Do you have any retail locations?

Currently, we focus on our online services and do not have a physical store.